Delivering An Amazing Client Experience From Wire to Wire - Part 2
Creating customer advocates is the best! This one's all about emailing people back, making people love you, and actually getting people their amazing photos and videos after their wedding. Let's make these clients super psyched!
In part two of our podcast we disagree on things because that's what hosts are suppose to do. We also talk through making the pre-wedding experience amazing for clients. It's hard, by the way, so we get it, but a preceding experience will set you up for the amazing wedding day show you plan on putting on. Oh yeah, and don't forget they are still your client until you deliver their photos or video.
The Stages of Client Experiences:
1 - Branding/Discovery
2 - Lead
3 - Pre-Wedding
4 - Wedding Day
5 - Post Wedding
The Stages of Client Experiences:
1 - Branding/Discovery
2 - Lead
3 - Pre-Wedding
4 - Wedding Day
5 - Post Wedding